We want you to be happy with your honey. Because our honey and honeycomb are food products, we follow a simple, hygiene-focused policy described below. Please read it before placing an order.
Refunds and replacements are available only for unopened, sealed items and for items that are damaged or broken when they arrive. For hygiene and safety reasons, opened or used jars cannot be returned or exchanged, except where the honey itself is faulty.
You may request a refund or replacement within 7 days of receiving your order for unopened items, and within 48 hours of delivery for damaged or incorrect items.
If your jar arrived broken, leaking, or if you received the wrong product, please contact us within 48 hours of delivery via WhatsApp or the Contact page with your order number and clear photos of the packaging. We will arrange a free replacement or a full refund.
After the damaged or incorrect item is approved, the refund is processed to your original payment method. For Cash on Delivery orders, the refund is sent via EasyPaisa, JazzCash or bank transfer within 5-7 business days of approval.
Please contact us from the Contact page or on WhatsApp with:
For any questions, please reach out via our Contact page.
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